We want to be fully transparent about what we are doing to proactively keep both our team and our members safe and healthy during this time. So far, we have taken the following steps:
Additionally, we have been in constant communication with our trusted local farmers and artisans. Seasonal Roots has a short supply chain from farmer to your home, and we want you to take comfort in knowing that our system requires much less handling than that which you would find in a traditional grocery store or grocery delivery service. As things develop, we will continue tracking updates from the CDC and will adjust our policies and procedures as needed.
During this time, we will be doing no-contact deliveries. This means that we will ring your doorbell or knock on your door to notify you that your delivery has arrived, but we will be refraining from socializing with any individuals whom we may encounter. To further minimize contact, we are asking that members leave out coolers; if no cooler is left, then we will put your box in a paper bag. We are also monitoring the health of our Veggie Fairies, and we will not allow deliveries by anyone who is feeling unwell.
Until further notice, we will no longer be collecting boxes or glass bottles that have been in member's houses. We encourage you to recycle any boxes that you currently have and to save glass bottles for pick-up at a later date. Boxes that have already been returned have been placed in quarantine at our hub.
We sure hope so! Check your address on our delivery area map here. If you're in the shaded area, then you're in an area where we deliver.
We sure hope so! Check your address on our delivery area map here. If you're in the shaded area, then you're in an area where we deliver.
We deliver on Wednesdays to Northern Virginia, Fredericksburg and Montgomery County, Maryland. We deliver on Thursdays to Greater Richmond, Hampton Roads, and Virginia Beach. We try to complete all deliveries by 4:00pm.
If you won't be able to take your order inside right away, be sure you leave out a cold cooler (with ice packs in the summer!) that's big enough to hold your order. That'll protect your fresh local food from the elements and hungry critters, too.
Nope. Just be sure you leave out a cold cooler (with ice packs in the summer!) that's big enough to hold your order. That'll protect your fresh local food from the elements and hungry critters.
* As of March 17, if you do not leave out a cooler, then we will place your delivery inside a paper bag in order to minimize contact.
As of March 17, if you do not leave out a cooler, then we will place your delivery inside a paper bag in order to minimize contact. We will also not be collecting boxes or glass bottles that have been in member's houses. We encourage you to recycle any boxes that you currently have and to save glass bottles for pick-up at a later date.
We use ice packs to keep animal products cold while they're on the way to you. Once they arrive at your door, though, we don't leave the ice packs in order to keep your costs as low as possible. If you can't take your delivery inside right away, be sure to leave out a cooler each week with ice packs or ice. That'll keep your local food cool and fresh and safe from hungry critters.
Sign in and hover over the purple gear icon in the upper right corner. Click on "Account" and follow the directions to request an address change or to add delivery instructions.
* As of March 17, we will not be collecting boxes or glass bottles that have been in member's houses. We encourage you to recycle any boxes that you currently have and to save glass bottles for pick-up at a later date.
Sometimes Mother Nature has plans for our crops that we can't foresee. If a force of nature foils the harvest of a basket item, we will substitute the closest item we can find – for example, yellow squash instead of zucchini. If it's an Extra item that you ordered, we'll issue a credit.
Some of our family farmers sell their produce to grocery stores that require them to sticker their produce. It's less work for the farmers if they can treat their whole crop the same way, so we don't require them to remove the stickers or plastic from the produce they supply to us. We sure appreciate you taking a few seconds to remove the stickers so your farmers don't have to. Bottom line: With or without a sticker, you can be sure the local food you get from us is freshly harvested from local fields!
We partner with family farmers whose farming practices follow the old school definition of organic. That means that most of our farmers have a low-to-no-spray policy. They use sustainable methods to grow their food as nature intended, and often rely on their land's natural biodiversity to keep pests in check. Many of our farmers also abide by the standards of USDA Organic.
You'll always know who produced your local food – while you're placing your weekly order, click on each menu option to learn who grew it where. There's more on the differences between organic vs sustainable vs local here.
They're local folks who are committed to producing quality food in a sustainable, humane way. Some of our family farmers specialize in one crop. Others grow dozens of different crops, or raise pastured chickens, pigs, cows, and steers. They're all about what's good for you and good for the planet. Get to know them when you place your weekly order – just click on each menu option to learn who grew it where. Our newsletter archive features farmer profiles, too.
We partner with local food artisans who specialize in your favorite farmers market fare: bakers, yogurt- and tofu-makers, fair-trade coffee roasters, a bee-keeper, even creators of superfood snack bars. Our baking artisans are hip to the need for gluten-free and vegan options, too. Get to know them all when you place your weekly order – just click on each menu option to learn who made it where.
There's no official definition for 'local food' or 'regional food'. We consider food 'local' if it's grown or made within about 150 miles. We call it 'regional' if it's outside that range but can still get to us within a day or so of harvest without flying.
Any further than that and it isn't fresh enough or nutritious or flavorful enough for us, and probably comes with a bigger carbon footprint, too. So most of our food is local. For more variety during the colder months when local choices are more limited, we turn to the family farmers we know in Florida, who are still just a day's drive away. Still, some of our members take satisfaction in eating only what nature can provide in season here in Virginia. We always make it clear where each item on our menu is grown or made, and it's easy to swap out a regional item for a local one. Whatever your choice, we're here to support you!
We stick to this local/regional guideline because produce starts losing its nutrients as soon as it's harvested. By minimizing the time your food spends traveling, we maximize the nutrients (and flavor!) we deliver to you. Most of our produce has only been out of the field for a couple days by the time it arrives at your door. You'll be able to taste the difference.
With us, you'll always know where your food comes from. When you place your weekly order, click on each menu option to learn who grew it where. Want to know more about local food vs regional food vs food from far far away? Read this.
As a Member or Guest, you'll see the email address and phone number of the neighborhood Market Manager who delivers your local food right there on the screen when you sign into your account. These days there are about one hundred of us across Virginia to serve our delivery areas. We're mostly moms who believe in living better through scrumptious, healthy eating, being kind to animals, protecting the environment, and spreading joy. Most of us started out as Members and eventually chose to start delivering to our neighbors.
On weeks when you order, you'll receive an email reminder from your Market Manager before delivery day. If you have any delivery questions or concerns, your Market Manager is your go-to. They're right around the corner, ready to take care of you with excellent customer service.
You can skip orders as often as you like, and it's easy to schedule skips in advance. Just make sure you do it before 11:59pm on Sunday night. After that, we close ordering for the week and place our orders with the farmers Monday morning. If you forgot to skip and aren't able to receive your regular order, we'll be happy to donate it to someone in need, but because of our commitment to support our local farmers, the charge can't be refunded.
On the sign-in page, click on "Forgot your password?" and a link to reset your password will be sent to the email address on your account. Be sure to access the link right away before it expires.
Didn't click the link in time? No problem – just reclick, "Forgot your password" on the sign-in page and a new password link will immediately be sent to you.
If you don't receive the email, try checking your Spam, Promotions, or Updates folders.
Members pay an annual membership fee of just $50 for the first year. Each year after that, memberships automatically renew for $35. As a Member, you can order or skip as often as you want.
For both Members and Guests, the prices of the produce baskets are (excluding tax):
Easy Basket (5 choices) - $24.00
Family Basket (8 choices) - $34.00
Veggie Lover Basket (11 choices) - $40.00
Options in the Extras section range from inexpensive items like baked goods that cost only a couple dollars, to more expensive humanely raised grass-fed meats.
Every order starts with a produce basket and includes delivery. So the minimum order for both Members and Guests is our smallest basket, the Easy Basket, which gives you 5 choices for $22.50. As a Member, you can customize whichever basket you choose by swapping items or adding Extra items a la carte. If you choose to add more items to your order, the cost of those additional items will be added to your total. Then, before your order is finalized, you can review your order and see your total. With three basket sizes and tons of Extra options, you control how much you buy.
We charge a $50 annual membership fee when a Member joins Seasonal Roots, and then $35 each year after that. The annual membership fee helps support your farmers and gives you privileges like basket customization, unlimited Extra items, and discounted specials on bundles of Extras. The fee is automatically charged on your Seasonal Roots anniversary, unless you've turned off automatic renewal for your account.
Sign in, hover over the purple gear icon in the upper right corner, and from the drop down menu select "Account". Select the "General" tab at the top, then click on the purple "Upgrade Account" link. Follow the on-screen instructions.
When you join as a paid Member, the annual membership fee is charged to your credit card immediately. For weekly orders (whether you place an order or go for the default), your credit card is charged after your online farmers market closes, between 11:59pm Sunday and 6:00am Monday. Feel free to edit your order as many times as you'd like while the Market's open. Each new order will supersede the previous one, so disregard any previous receipts. Only the most recent order will be processed and charged.
Sign in and hover over the purple gear icon in the upper right corner. From the drop down menu, select "Account". Then select the "Payment" tab and click the green "Add Card" button. After you add the new card, either set it as the default or delete the old card.
Sign in. Right below the text that says, "You've Paused Your Account", click the green "Update My Order Settings" button. Click on the red text that says, "Resume Ordering". If you change your mind, you can re-pause your account under "Delivery Preferences" in that drop down menu from the purple gear icon.
Shoot us an email at support@seasonalroots.com or call us at (757) 351-4565. We're happy to answer any questions you may have!