We want you to be happy!

We hope you’ve been enjoying our fresh, local produce and artisan goods! We check and double check each item before it reaches you, but if something falls through the cracks we want to know. There are two ways to report it. Here’s how:

Report it the next time you order. When you finish making your choices, click “Save And Review My Order” and scroll to the bottom of the page. Click on “Report Issue With Last Order”, then follow the directions. Be sure to click on the green “Submit Issue” button when you’re done.

If you think you might forget to report it if you wait until the next time you order, you can also report it right away. Sign in and hover over the purple icon gear in the upper right corner. From the drop down menu, select “Report An Issue”, then follow those same directions.

You can monitor the status of any reported issue from a desktop computer by signing in and going to the “Report An Issue” page and scrolling down. The status will progress from “Created” to “Approved” and finally to “Replaced” or “Credited” once the issue is processed.

We always stand behind the quality of our local food. If the item was one of your box choices, we’ll replace it free of charge – even if the same item isn’t available the next time you order, we’ll try our best to replace it with something comparable. If you request a replacement by Sunday night at 11:59 pm, then you will receive your replacement item on your next delivery day.

If the item was added to your box from the “Extras” section, we’ll issue you a credit. Credits will be automatically applied prior to your next payment processing.

We hope this information is helpful. If you do have any questions, please reach out to support@seasonalroots.com